How long does production take?

All of our furniture items are bespoke and custom made to order, therefore carry a 1-2 weeks turnaround time for furniture and 3-4 week turnaround time for shipment by sea.

Do you have a physical store?

Unfortunately, we do not have a physical store yet!

Do you do orders for businesses?

Yes, we offer discounted rates for bulk furniture orders for businesses.

Please email us at sales@aurahausfurniture.com with details about your business and your specific requirements — we’d be happy to assist you.

What is the return/exchange policy?

Before making a purchase, we advise you to confirm that the product's dimensions will fit in your elevator or house. Please be aware that there may be some variations in the colour and texture of the goods between the real thing and the picture. All custom-sized, bespoke items are non-refundable and cannot be returned. We do not support exchange requests. Unfortunately, deliveries that are delayed because of unforeseen situations or official holidays are not our responsibility.

Can I cancel my order?

You have 24 hours to cancel an order once it has been placed. After this timeframe, your order is unable to be cancelled as every item is made to order, the materials have already been acquired, and our expert craftsmen are working on your piece right away. Make sure you have checked all sizes as necessary to guarantee that you will be content with your product.

What if my product comes damaged?

If you believe your item is defective or was damaged during shipping, please take clear photos immediately and email them to us at sales@aurahausfurniture.com

All order issues must be reported within 7 days of delivery for us to assist you.